Employee Satisfaction is Rising

Employee Satisfaction is Rising

CNBC and SurveyMonkey together polled over 9,000 workers in the U.S. to measure the impacts of COVID-19 on employee satisfaction. Nearly half of all respondents (48%) noted they are currently doing their jobs remotely. Among all workers — working at home or not — the latest results show an uptick in employee happiness: the survey’s Workforce Happiness Index is an optimistic 73 out of 100 as of May 2020, ticking up from 71 last year.

 As states and businesses begin to reopen, the survey provides insights on how America’s workforce feels about the way their employers are handling the crisis and preparing to keep them safe, engaged, and effective on the job. While workers express they are happier than they were before the pandemic, they also say their jobs have gotten harder.

Key findings from the May 2020 CNBC/SurveyMonkey Workforce Survey include:

  • Sentiment among all workers:
    • Over half (54%) of all workers surveyed say it has gotten “somewhat harder” or “much harder” to do their job effectively compared with before the coronavirus outbreak.
      • The perceived hardship does not differ by gender, age, or whether workers have been able to work remotely in recent weeks.
      • Those in positions of greater responsibility (VP and higher) are more likely to say work has gotten “much harder.”
    • Still, happiness across a number of dimensions is up:
      • 54% of workers say they are “very satisfied” with their job, up from 47% the last time the survey was given (December 2019.).
      • By a better than three-to-one margin (38% to 11%) more workers indicate that they are happier in their role since the pandemic started than say they now wish they had a different job. 
  • Sentiment among remote workers:
    • 44% of those working remotely are happier to have their job now than they were before the outbreak.
    • 88% are confident that their organization’s leadership is making the right business decisions to manage through the current environment.
    • 18% have considered quitting their job in the last three months.
    • 38% say they would like to work from home more often than they used to once things are safe again. Another 19% want to continue working from home all the time. These numbers are pretty much equal across all age groups. 
  • Sentiment among non-remote workers:
    • 32% are happier to have their job now than they were before the outbreak.
    • 79% are confident their organization’s leadership is making the right business decisions to manage through the current environment.
    • 22% have considered quitting their job in the last three months.
    • 75% say they’ve felt safe going to work during the pandemic.
    • 80% are satisfied with measures their company has put in place to keep them safe at work.

Job satisfaction is up but there is also widespread anxiety among those with jobs today,” said Jon Cohen, SurveyMonkey’s chief research officer. “Fully 44% of workers report being worried that they’ll lose a job or have their hours cut in the weeks ahead, with concern spiking to about six in 10 among Hispanic and Asian workers.”